If your withdrawal is taking longer than expected, it may be due to network conditions, security checks, compliance reviews, or additional processing by the receiving wallet or exchange.
KYT and compliance review
Withdrawals may be automatically screened using blockchain intelligence and compliance tools.
If unusual activity or risk signals are detected, a transaction may be temporarily held for additional review.
Some withdrawals may also require manual verification by our compliance team.
Check the asset, network, and address
Before contacting Support, confirm that:
- The destination wallet address is correct.
- You selected the intended network.
- The receiving wallet or exchange supports the selected asset on that exact network.
- The transaction details shown in the Amulets app are correct.
Sending assets to an incompatible network or address may result in failed transactions or irreversible loss of funds.
Processing time
Blockchain confirmation times vary depending on the network and current network conditions.
Additional security or compliance reviews may increase the total processing time.
Stellar transactions do not use a traditional confirmation-count model. XLM and USDC withdrawals through Stellar are generally expected to be processed in around one minute, although actual processing time can vary.
The receiving wallet or exchange may also require additional confirmations before displaying the funds.
What you can do
If your withdrawal remains pending longer than expected, contact our Support team so we can investigate.
Telegram: @AmuletsSupport_bot Email: support@amulets.io
Please provide:
- Asset
- Amount
- Network
- Destination wallet address
- Time the withdrawal was initiated
- Transaction hash (TXID), if available
- Any relevant screenshots