If your withdrawal is taking longer than expected, don’t worry — this usually means your transaction is undergoing checks to ensure safety and compliance. Below are the most common reasons and what you can expect.
KYT Review (Security Check)
Every withdrawal is automatically screened using blockchain intelligence tools. If the system detects unusual activity or risk signals, your transaction may be temporarily paused for KYT review.
Manual Approval
Some withdrawals — especially large amounts or first-time withdrawals — may require a quick manual review by our compliance team.
This may slightly extend the processing time, but it is necessary to keep your funds and account secure.
Incorrect or Risky Address
If the destination wallet address appears unusual, inactive, or previously flagged, the withdrawal may be held for verification.
Please confirm that the address is:
- Correct
- Active
- On the Solana (SPL) network
- Capable of receiving the selected token (USDT or SOL)
Processing Time
Although Solana confirmations are typically completed within 5–20 seconds, internal reviews can extend the total processing time.
Withdrawals may take between 8 and 24 hours depending on transaction volume, network conditions, and compliance checks.
What You Can Do
If your withdrawal has been pending longer than expected, please contact Support so we can investigate.
Please provide the following details:
- Transaction type (USDT or SOL)
- Amount
- Destination wallet address
- Time you initiated the withdrawal
- Any relevant screenshots
Our team will assist you and ensure your withdrawal is processed as quickly and safely as possible.