If your deposit is showing as Pending, it may still be waiting for network validation or finality, internal processing, or security and compliance checks.
Network validation and finality
Crypto deposits must complete the validation and processing requirements of the selected network before they can be credited to your Amulets account.
Processing requirements vary by network. Some networks use blockchain confirmation counts, while others use different finality mechanisms.
Validation and processing times vary depending on:
- The network used.
- Current network congestion.
- The asset being deposited.
- The validation or finality requirements of the selected network.
Some networks complete their validation or finality requirements within seconds, while others may take several minutes or longer.
You can use the transaction hash (TXID) to check the status of your transaction on the appropriate blockchain explorer.
Network congestion
Periods of high network activity may cause validation or processing to take longer than usual.
This can affect any supported network, including Solana, Stellar, Ethereum, Polygon, Base, BNB Chain, and Bitcoin.
If the transaction has completed the selected network's validation requirements but has not yet appeared in your Amulets account, additional internal processing may still be taking place.
KYT and compliance checks
Deposits may be screened using blockchain monitoring and compliance tools.
A deposit may remain pending if:
- The transaction requires additional security review.
- Risk indicators are detected.
- Additional compliance verification is required.
Most checks are completed automatically, but some transactions may require additional review.
Before contacting support
Confirm that:
- You sent a supported asset.
- You used the same network selected in the Amulets app.
- The destination address matches the deposit address shown in Amulets.
- The amount meets the applicable minimum deposit.
- The transaction has completed the validation or finality requirements of the selected network.
Do not use a fixed processing time across different networks, as validation, finality, and processing requirements vary.
Need help?
If your transaction has completed the selected network's validation requirements but your deposit is still not credited after a reasonable processing period, contact our Support team.
Telegram: @AmuletsSupport_bot Email: support@amulets.io
Please provide:
- Asset
- Amount
- Transaction hash (TXID)
- Network used
- Amulets deposit address
- Time the transaction was sent
- Screenshot of the transfer details, if available